Delivery Information

Order Tracking

After placing an order, you will receive an email from us containing all the details of your purchase. If you did not receive an e-mail with tracking information please remember to check your SPAM folder, as your mail server might forward it there.
After your order is dispatched, you will receive another email containing shipping details, like tracking number, expected delivery date, link for tracking website and any other additional information.

In case of choosing Regular Mail through National Post Office Service, tracking availability depends on destination country. If there is “No tracking” information visible on the checkout page it means that national postal service of your country doesn’t provide any tracking information on the parcels we send. It means we cannot know where the parcel is and if it was delivered to you or no. We have no control over it and unfortunately, we cannot change it. You might be able to track parcels sent from another country but parcels sent from ours won’t be trackable. This is why the last status you can see on the tracking website of our country’s (Portugal) post office is “International Dispatch”– this means that it has left our country.

It is possible that at the time the shipping confirmation email is sent to the client, attempting to track the order online does not yet provide any results. It may take some time after receiving the shipping confirmation e-mail for any tracking status to appear on the tracking website.

Duties & Taxes

Depending on your delivery country, different taxation rules and additional charges may apply. If you are shipping items to a country that does not belong to European Union, you may need to pay import duties and taxes (including VAT) upon receipt of the products.
In case of Express Shipping through DHL: We will always try to notify you during the checkout process if additional fees will be charged upon receipt of the products. On the Checkout page, after choosing shipping country – proper warning regarding duties & taxes will appear.
In case of Regular Mail through National Post Office Service: For countries outside the European Union, orders can be randomly selected for scanning by the customs office. Most of the items are not taxed, however, packages can be randomly selected for inspection. This review may result in the taxation of goods and delay in delivery. The fee is the responsibility of the Customs of the destination country. Any rate is not applied or reverts to World Beauty. We cannot know in advance whether this process will happen or not so we cannot warn you when you place an order. If this happens, you will be contacted to pay the taxes. If you refuse to do so, your order will return to us.
We recommend that you contact your local customs office for more information as customs policies and practices vary widely from country to country. We have no control over these charges and that is why we cannot advise on their exact amount. You will be responsible for payment of additional fees, as the price you pay to World Beauty will exclude all relevant import duties and taxes. As the recipient of the order, you must pay them directly to the carrier to release your order from customs. Please contact your local customs office for further information before placing your order. We fulfill orders from our clients, believing that, at the moment of purchase, they have all the necessary information regarding the import taxation and regulations of their country.